This is the website which introduced me to online shopping so I decided to write my experience about this website first. I still remember I dint have a smartphone, I had a nokia mobile phone and I was checking Deals on snapdeal in the night . there was a mouth watering deal on mattress it was a branded mattress and due to some special discount it was priced INR100 . I jumped on my bed and proceeded to check out but I could not complete my order because at that time snapdeal was not providing COD there was only few option debit card / credit card /net banking and I was minor and I dint have any debit or credit card then I put my phone near my pillow and started thinking the moment I’ll get my debit card I’ll shop this and that and this….. but one thought crossed my mind.
WHY WAS I SHOPPING A MATTRESS ?
Only because it was for INR100. We really dint need another mattress in our house I just started wondering what my mother would think when she will get to know that I was buying a mattress without her permission.
This is the case with online shopping we tend to buy those things which we don’t even need sometimes.
After my 18th birthday I started shopping online. I shopped so many things even those which were easily available in shops but it was a craze to buy online. now I don’t shop online anymore for things which are easily available in stores near my house. I shopped watch, footwear , bag, makeup tool, carpet, mop ,internet security , henna, router, hard disk, memory card ,bed sheets, head set, back cover, laptop bag ,wireless mouse etc from snapdeal.com .
SHIPPING and DELIVERY:
Earlier snapdeal was offering free shipping if your cart value exceeded the specified margin but now it has changed, sellers have their own shipping charges . your cart value is calculated after adding shipping charges for individual product. If seller provide free shipping its like cherry on cake for me.
Delivery time is completely depend where the seller is located . I live in Mumbai if I buy something on snapdeal and the seller is in Mumbai too then my parcel would be delivered in few days if its out of Maharashtra , somewhere MP,UP, CHANDIGARH or Chennai it’ll take some more days.
One of the biggest advantages we get from online shopping is HASSLE free return. If I buy any product and it won’t get replaced or refunded I would not buy it at the first place. Because sometimes it‘s more to it that meets the eye. It may look nice in the picture but when you actually see and touch the product it’ll be different it has happened to me.
Return policy of snapdeal
I returned my router because it stopped working after few days and as per return policy you have to make return request under 7 days . I got the refund .
I returned carpet also because it looked like a carpet which we had in our house and it was quite expensive , on snapdeal it was very cheap I received the product and it was completely different from my expectation . the carpet which my father bought, it requires two people to fold it and the one I bought on snapdeal, anyone can lift it with one hand it was so light I got the refund for this one too.
Customer service is quite responsive everything is done through email you don’t have to call to draw their attention which has happened to me with other website I sent them few emails and waiting for them to respond but they dint, unless I called and told them to initiate my return process.
If you have shopped from snapdeal.com then tell me your experience in the comment.