If I have to think about online shopping for Apparel , footwear and accessories then two names pops up in my mind. First Jabong (Read the review of Jabong HERE) and second Myntra.com. It’s a Bangluru based company same as Zivame.com .
The website is really responsive , everything is displayed and placed rightly. I don’t know why the founder had decided to shut down the website but now they are back but shockingly all my orders and return history are deleted, I couldn’t see them anymore.
My first purchase was levis jeans and a colours of Benetton dress . I received the jeans first but had some sizing issues which they were very happy to replace so no problem there.
United Colors of Benetton dress was long frock with really nice flower printed on it, I liked it so much I showed it to my mother and she gave me a green signal. I placed the order and when I received it, it was horrible. If you ask me the worst product I have ever received, I would say this united colors of Benetton dress. It’s even worse than craftsvilla suite piece .
It was in the plastic bag with Myntra written on it when I opened it. The first thought, am I dreaming? It had a dress very badly folded and wrinkled. Anyone can say that it’s not a new dress. I felt like crying my mother looked at it and dint say anything. I said “I am going to return it”, she said that I should at least try it once , but the dress looked so unpleasant that I dint feel like wearing it. I immediately requested for return and without a question they accepted the return. My BFF said that one of her school friend had the same experience with myntra she also received a used footwear. I feel so guilty now for not taking a picture of it I should have taken it. Well at that time I had no idea that I would start writing a blog.
I ordered again from myntra, this time puma, American swan socks and some beauty bars. Very nicely packed in the box with myntra logo on it . I still have that box because it’s very durable and cute looking, and for god sake all the items were brand new.
Shipping and Delivery:
They don’t make you wait for long, their service is fast. They pack all the items in the self-adhesive bags with Myntra logo printed on it , sometimes they add some goods in the box. My socks and beauty bars were packed in the Box.
Customer service and Return:
FAB!!! The thing which I love the most about this website, is their responsible customer service. When I received the used colors of Benetton dress and I wanted to return it. They did it on the very next day. The sizing issue with the jeans, no questions asked and got them returned as well.
Now I am facing a problem with the website that I am unable to see my orders and return history. I just posted on the facebook page of myntra and they immediately messaged me on the facebook with the solution which actually dint work but I appreciate the responsive team at least they hear and act accordingly don’t behave like zombies when you try to contact them. unlike nykaa.com customer service which put me down from nykaa read the review HERE.