Fashion and You
Fresh fashion sales every day is more awesome than it sounds . I saw the commercial and got excited to try fashionandyou.com.
The home page of the website is divided into different widgets based on the range, discount and category. It also displays the time and days remaining for each discounts. The website is responsive and not limited to fashion, footwear and accessories. It does include home décor , beauty essentials ,culinary and kitchen tools.
I made my account and started looking every single sale it had, I really had no idea what I am searching/looking for. After few hours of search I found something, A SPARKLING 6 inches STILETTOS and an organiser . The brand of the stilettos was London carlton . the shoe size vary from brand to brand once I ordered size 38 wedges from jabong and it was little bigger so I gave it to my sister, I decide to order size 6 and I was hoping that it would fit me perfectly . The products was delivered after weeks ,their shipping process is really slow. But when I received the product I forgot everything . I tried them and I found out that its little bigger I asked my mother and she said that one size smaller would be perfect for me.
I contacted customer care service and told them that I want one size smaller. They said, they don’t replace the product, I can do one thing . I can return the product and with the store credit I can order the same stilettos with the desired size . well, It made sense and I did, as I was advised.
But bad luck the size 5 was sold out.
After a month I decided to order one more footwear I badly wanted that silver stilettos but could not get it. It was a Nell heels it looked good in the image and I placed my order. Again after weeks I received my footwear but to my surprise this one was exactly opposite to the previous order.
The moment I opened the package . the box was worn out it seemed that the seller somehow managed to put the footwear in that box. I tried the heels and it was very uncomfortable my sister looked at them and said “how could you even buy this ?”
When you buy something and you are not happy with it and someone says bad about it too, that feeling ……. It feels WWWWOOORRRSSSTTTT!
I requested for return and got another SHOCK. The product was under some special discount which means I can’t return them. I checked the site once again and the customer service guy was not lying, the special discount statement was written in a small font at the corner(Hidden messages they never put these kind of warnings in a big fonts or at any noticeable places).
I told him that I can’t keep the product at any cost. I dint see that special discount thing at the time of purchasing. I had a very bad feeling that I would have to keep it but then they helped me and said ”Dear Sana Siddiqui you are a very valuable customer to us therefore we would accept your return of Nell heels and would provide you with the store credits which you can use further for your purchase at fashionandyou.com”
I got the store credits, I wanted to make another purchase but the clever side of me was warning me again and again . even after few months I couldn’t find something which can lure me to buy so finally I emailed the customer service on 18th September about the store credits. I told them that I want a refund and on 21st September they email me asking bank details after few days I got my refund.
Shipping and Delivery:
Very Very Slow. They are really slow when it comes to dispatch meanwhile they will send few emails regarding your order for eg. When the product shipped from warehouse?, when it’ll reach Mumbai?, when will you receive it? etc. The packaging is not something extraordinary, they pack products in a box taped it with Fashion and You branded tape. My sandals were in a box and wrapped in a self adhesive bags and of course had a FAY brand logo printed.
Customer service and Return:
They do reply to the emails but take few days , you get an eticket number as soon as you place any return request or just mail them your query. My return was successful .